Quality Initiatives

Accreditation Canada

Tendercare Achievement

Tendercare was awarded ACCREDITED WITH EXEMPLARY STANDING by Accreditation Canada following a survey in November 2019.

Tendercare is committed to continually improving our services. That’s why we participate in Accreditation with Accreditation Canada – to learn what we are doing and where we can improve.

Our surveyors commented in their report…

“THE HOME IS WHERE THE HEART IS. Although the building is old, it is well maintained and residents and families are happy and well cared for”.

Respect, compassion and individualized care

  • Consistency of Staff

    We ensure consistency of staffing to give a sense of familiarity in providing care for residents

  • Behavioural Supports Ontario

    We have a Behavioural Supports Ontario team to work with residents who exhibit responsive behaviours

  • Nurse Practitioner

    We have a nurse practitioner assigned to our home to eliminate emergency room visits

  • Staff Certification

    Since 2015 over 270 of our staff have been certified in Gentle Persuasive Approach (GPA)

  • Online Education

    Our staff education programs are completed and tracked on an online learning system

  • Specialized Teams

    We have specialized teams to minimize falls and restraints

  • Volunteers

    We have a Guardian Angels Program that utilizes volunteers to assist new residents in adjusting to their new environment

  • Activities and Participation

    We utilize a web based program called Activity Pro to log and track resident activity and participation levels in programs

  • Music and Memory

    Our home is Music & Memory Certified and we collaborate with the Alzheimer Society’s Ipod Project

  • iPad Serving System

    We use iPads in our dining rooms to take the order of our residents which are then transmitted to the kitchen with their pictures and customized diets