Home » Family-Information » Extendicare – Customer Service, Visitor Guidelines, Residents’ Bill of Rights Extendicare – Customer Service, Visitor Guidelines, Residents’ Bill of Rights April 19, 2022 Tendercare Family Portal A password is require to access any Tendercare Family Portal post or newsletter. Registered family members of Tendercare residents can request a password from email@example.com.* Thank you for your patience. Family Portal Password: *Please do not call Tendercare for password. Passwords will only be provided to registered family members.