Home » Family-Information » Clarification of guidelines around visits and absences Clarification of guidelines around visits and absences Tendercare Family Portal A password is require to access any Tendercare Family Portal post or newsletter. Registered family members of Tendercare residents can request a password from email@example.com.* Thank you for your patience. Family Portal Password: *Please do not call Tendercare for password. Passwords will only be provided to registered family members.